Selasa, 30 Mei 2023 – Fakultas hukum UPN “Veteran” Jakarta melakukan kegiatan untuk para Dekanat dan Tenaga Kependidikan tentang Service Excellence di hotel Ra. Suites Tb. Simatupang. Kegiatan tersebut di hadiri oleh 2 (dua) narasumber yaitu Dr. Prasetyo Hadi (Wakil Rektor Bidang Umum & Keuangan UPN Veteran Jakarta) dan Dra. Istiyani Susriyati, Psikolog.
Narasumber Utama Dr. Prasetyo Hadi, S.E., M.M., CFMP. (Wakil Rektor Bidang Umum dan Keuangan) membawakan materi mengenai Layanan Prima yang cakupannya berupa Konsep, Jenis, Manfaat, dampak, dan hal-hal yang dilakukan untuk memberikan Layanan Prima.
Narasumber kedua Dra. Istiyani Susriyati, Psikolog. membawakan materi MEMBUAT KONSUMEN JATUH CINTA dengan memberikan Layanan Prima with Care yang mencakup point” level kebutuhan konsumen, Jenis, Manfaat, Peluang, teknik mengelola layanan secara individu, rantai layanan dan sebagainya
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